Help

How does your fast delivery work?

Friday, 1 April 2016

Your order will be delivered within 1-2 business days for all orders placed before 15 hours after validation (every day except weekends andholidays). Place order before 15h will be delivered the next working day (every day except weekends and holidays). If you place your order after 15 hours, it will be delivered the next day. For example if you order on Friday after 15 hours, your order will be delivered on Tuesday. The cost of a fast delivery to France is 6 €, regardless of the size and weight of your package. Fast delivery is supported by MAIL. Your order will be delivered mailboxes.

What should I do if my order hasn’t been delivered yet ?

Saturday, 26 March 2016

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is log into ‘My Account’ and view your order. If the status shows ‘Track This Order’, just click the link and you’ll be able to follow your parcel. If the status shows ‘Shipped’, your order has ...

How does your Standard Delivery service work ?

Saturday, 26 March 2016

If you choose Standard Delivery: It’s fully trackable. If your order is above 38.00 €, no delivery charge will be applied. If your order value is less than this, the delivery charge is 5.00 €. Your parcel will arrive within 2 to 3 working days (excluding weekends and bank holidays) after you place your order. If you’ve given us your mobile number during your account registration we can text you updates. Deliveries aren’t made on bank holidays, so you can expect ...

I’m an international customer. How do I return something to you ?

Saturday, 26 March 2016

If you're an international customer, please click here. If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you. We want to give you a hassle-free way to return anything, and returns are FREE for Belgians customers. You can return any item to us within 28 days of receiving your original order, including sale items (just make sure your items are in the original condition). Want to return something? No problem, ...

How to follow my order ?

Saturday, 26 March 2016

Here are the steps to follow : 1 – Go to our main page www.btcosmetics.com and identify yourself. 2 – Click on « Order tracking » 3 – You’ll find the informations regarding the order #, the date, the amount and the status of your order. 4 – For further question, please contact us here.